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Shipping Policy

Thank you for your order. Most of our goods are hand designed, hand made and benefit families in second and third world countries (please see our mission statement) you have made an improvement to someone's life by making your purchase through Laguna Madre Traders.

Our Shipping Guarantee

We do not make money from our shipping charges we love our customers and want them to get the best deal possible so we deliver for practically no charge!

Credit Card Charges for Shipping (If Applicable)

Your credit card charge has been placed on hold and will only be charged when all the following items have been completed by us to your satisfaction. The charge for shipping shown on your order is a flat charge only for the Dallas/Fort Worth area in the State of Texas. We will deliver your order in a timely safe manner using our own truck and covered trailer.

Orders In Store

You can trust that your order will be quickly processed and safely delivered. If the goods you ordered are shown on the website to be "in store" you will have your order within 7-14 days.

Special Order Manufacturing

Should a special order be requested there could be a wait of up to six weeks. Typically there is a four week wait for special orders.

Order Warehousing

We are also able to warehouse your order (for pickup within 7 days) at our Pilot Point or Whitesboro Texas locations at no cost to you. You WILL NOT be charged shipping should you choose to pick up your order from our Pilot Point or Whitesboro, Texas locations. Our friendly staff will assist you in loading your goods at the store. There will be a storage fee of $1 per day for orders not picked up within 7 days.

Order Pick-Up from Pilot Point or Whitesboro, TX. Stores by Third Party Carriers

Should you choose to organize your own pickup or shipping you WILL NOT be charged shipping on your order. Goods can only be picked up by yourself or third party carriers from our Pilot Point and Whitesboro Texas locations, please give us notice of you arrival so we can have your order ready. There will be a storage fee of one dollar per day per order for goods that are not picked up after the agreed 7 day period. We have secured locked, steel containers on site for that purpose.

Insurance

Your order is also insured only whilst on our premises or in our trucks.

Shipments Outside Dallas / Fort Worth, TX

We can ship products anywhere in the state of Texas and the United States using one of the following shipping methods.

UPS, Fedex, Yellow Freight or our own Laguna Madre trailers and trucks or your own stipulated shipper. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.

Our shipping charges are determined by the total dollar amount of the order (less tax) weight,fragility and size of your order. Should we need any further information from you we will contact you promptly.

International Order

Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international shipping options. Containers by road or sea can be directed to your place of business anywhere in the world.

Special Handling

If your order requires special handling or shipping, we will contact you to discuss those details.

We recommend insurance when shipping using third party carriers as we only guarantee goods carried in our own trucks. We cannot be responsible for uninsured goods carried in a third party truck.

Please be assured that we use all care when packing and loading your precious shipment, some of our goods travel thousands of miles to our store with no damage, we will maintain that same high standard for your shipment.

Our family and our family of Artisans thank you again for your order!

Peter Clark,
Owner/managing partner,
Laguna Madre Traders LLC